Help and support

Need a hand? Email hello@resono.uk and a real person will reply, usually within two working days.

Adding this week's spellings

On the start screen, tap Add a new set. Type one word per row (press Return for the next one), or tap Scan a list to photograph the school sheet, or Use a photo for a picture or screenshot. Everything saves as you type. Last week's list moves to Previous spellings.

The scanner missed or misread a word

Every scanned word appears as a normal row you can edit. Words the scanner wasn't sure of are marked Check this one, often with a one-tap fix. Tap the cross on a row to remove anything that shouldn't be there. Flat, well-lit, printed lists scan best; handwriting works less reliably.

More than one child

Tap the name at the top left of the start screen, then Add a child. Each child has their own lists, progress and stars.

Dyslexia-friendly features and support settings

Open Settings (the cog, top right) and scroll to Support settings. Tick what your child finds hard, for example reading, typing or staying focused. Under Shortcuts, tap a condition (such as Dyslexia) to tick its usual settings in one go. You can change any of them at any time. (In US English, these are the Parents settings, and you check the boxes.)

I forgot the grown-ups (Parents) password

On the password screen, tap Forgot password? and use your device's passcode or Face ID instead. Then you can change or remove the password in Settings. A password can only be added while the device has a passcode, so this always works. Deleting and reinstalling the app also clears it.

Abi isn't speaking

Check the volume. Abi speaks even when the silent switch is on. If Sensitive to sound or movement is ticked in Support settings, Abi only speaks when your child taps a speaker button or taps Abi.

Moving to a new phone

Progress is kept on the device and travels with your normal iPhone backup and restore. The optional password is not transferred; set it again on the new phone.

Privacy

Spell with Abi collects no data at all. Read the privacy policy.